Legal
Last Updated: March 14, 2026
These Terms of Service (“Terms”) form a binding deal between you (“you,” “your,” “User,” or “Customer”) and XAscend LLC (“Company,” “we,” “us,” or “our”). XAscend LLC is a Wyoming LLC based at 30 N Gould St Ste R, Sheridan, WY 82801.
We run the website https://www.praising.ai (the “Site”) and all related products, tools, apps, and platforms that link to these Terms (the “Services” or “Platform”).
By using the Services, you agree to these Terms in full. This includes our Acceptable Use Policy at https://www.praising.ai/aup. If you do not agree, stop using the Services right away.
We may change these Terms at any time. We will update the “Last Updated” date above when we do. If you keep using the Services after a change, you accept the new Terms. Please check this page from time to time.
You must be at least 18 years old to use the Services. By using them, you confirm you meet this age rule. No one under 18 may use the Services.
You may contact us by email at support@praising.ai or by mail at XAscend LLC, 30 N Gould St Ste R, Sheridan, WY 82801.
Praising.ai is a SaaS platform that helps shops manage and grow their online name. The Platform gives you tools for:
The Services are built for general business use. They are not built to meet rules for specific fields such as HIPAA, GLBA, FISMA, or similar laws.
You acknowledge and agree that:
Some paid plans let you hide Praising.ai branding from buyer-facing parts of the Platform. This is not a white-label license and does not give you any of our IP rights.
We own or have the right to use all IP in the Services. This covers source code, databases, software, designs, audio, video, text, photos, and graphics (the “Content”), plus all trademarks, names, and logos (the “Marks”). All rights are reserved unless stated here.
As long as you follow these Terms, we give you a limited, non-exclusive, non-transferable, revocable license to use the Services. You may also download or print a fair portion of the Content for your own business use only.
You may not:
Any use we did not allow is a major breach of these Terms and will end your license right away.
“Submissions” means any feedback, ideas, tips, or comments you send us about the Services. When you send a Submission, all IP rights in it pass to XAscend LLC with no pay owed. We may use, copy, change, and share your Submissions for any lawful reason. To the fullest extent the law allows, you give up all moral rights in your Submissions.
By using the Services, you state and agree that:
If any of the above is false or wrong, we may suspend or close your account right away and block you from future use, with no liability to us.
To use some features, you must sign up for an account. When you do, you agree that:
Praising.ai offers the following plan types:
All plans include a 7-day free trial as described in Section 6.
All payments go through Stripe, Inc. (“Stripe”), our payment partner. By signing up for a paid plan, you agree to the following:
Stripe's own terms and privacy policy control how your payment info is handled. We do not store your full card or bank details. Stripe may hold funds, decline charges, or pause payments on their own. We are not in charge of what Stripe does under their own rules.
The Platform offers SMS outreach tools. SMS messages are sent through third-party providers. When you buy SMS credits:
All prices exclude taxes. You must pay any sales tax, VAT, or other taxes the law requires.
We may fix any pricing errors even after we ask for or get a payment.
If you do not pay on time, we may pause or close your account. We are not liable for any data loss or lost access that comes from non-payment.
All plans come with a 7-day free trial. You need a valid payment method to start. During the trial, you can use the features of your chosen plan at no cost. At the end of the 7 days:
All paid plans (monthly or annual) can be refunded within 7 days of the first payment. To ask for a refund, email support@praising.ai within this window. Refunds go back to the payment method you used at checkout.
After the 7-day window, all payments are final. No refunds on first payments or renewals past this point.
Plans renew on their own. If you do not cancel before the renewal date, we will charge you and your plan will extend for the next cycle. Renewal payments are final because the service is deemed delivered at renewal.
Buying a plan does not promise any set results, income, or outcomes. Your results depend on your own work and how you use the Platform. Being unhappy with your results after the refund window does not earn you a refund.
By buying a plan, you agree to resolve all payment disputes with us first at support@praising.ai before filing any chargeback or dispute with your bank, card issuer, or payment provider.
If you file a chargeback that breaks this rule, we will send proof of delivery to the payment processor. This may include:
Fake chargebacks may lead to account closure and a claim for damages.
The Platform offers SMS, email, and other message tools to help you reach your current buyers. Your use of these tools is subject to our Acceptable Use Policy (AUP) at https://www.praising.ai/aup, which is incorporated into these Terms by reference.
YOU MAY ONLY SEND MESSAGES TO PEOPLE WHO ALREADY DO BUSINESS WITH YOU OR WHO GAVE CLEAR CONSENT TO HEAR FROM YOU. COLD SMS, COLD EMAIL, COLD WHATSAPP, AND ALL FORMS OF UNWANTED MESSAGES ARE BANNED.
You are solely responsible for:
Without limiting the AUP, you may not use the Platform to:
We have a zero-tolerance rule for spam and unwanted messages. If you break this rule, we will close your account at once with no notice, warning, or refund. You agree this is fair and give up any claim for a refund or damages.
YOU AGREE TO DEFEND AND PROTECT XASCEND LLC FROM ALL CLAIMS, FINES, PENALTIES, DAMAGES, AND COSTS (INCLUDING LEGAL FEES) THAT COME FROM YOUR USE OF THE MESSAGE TOOLS. THIS COVERS TCPA DAMAGES (UP TO $1,500 PER MESSAGE), CAN-SPAM FINES, CARRIER FEES, AND ANY THIRD-PARTY CLAIMS. THIS DUTY LASTS EVEN AFTER YOUR ACCOUNT ENDS.
You may only use the Services for things these Terms allow. You agree not to:
We may look into any breach, pause or close accounts, and work with law enforcement as needed.
The Services may let you create, upload, or display content such as review replies, survey templates, email and SMS messages, and other items (“Contributions”). By posting content, you state and agree that:
Violation of this section may result in suspension or termination of your account and removal of your Contributions.
By posting content, you give us a worldwide, free, lasting license to host, store, use, copy, share, display, publish, adapt, change, and build on your content so we can run and improve the Services.
You still own your content, subject to the license above. We are not liable for what your content says. You are fully in charge of any claims that come from it.
The Services may link to or work with third-party sites, tools, or content (“Third-Party Services”), such as Google, Facebook, Stripe, and SMS providers. You agree that:
You release us from any claims that come from your use of Third-Party Services.
We reserve the right to:
Your use of the Services is covered by our Privacy Policy at https://www.praising.ai/privacy. By using the Services, you agree to how we collect, use, and handle your data as set out there. Our Privacy Policy is part of these Terms.
These Terms remain in effect for as long as you use the Services.
You may cancel your plan at any time in your account settings or by reaching out to support@praising.ai. The cancel takes effect at the end of your current billing cycle. No refunds for part of a cycle, except as noted in Section 7.
Unless you break these Terms in a major way (like fraud or illegal use), we will give you at least 30 days' written notice before we cut your access. If we end or greatly change the Services in a way that hurts core features (and it is not due to your breach), we will try to give you enough time to export your data first.
We may cut your access at once and without notice if you commit a major breach that cannot be fixed or is not fixed in a fair time. Reasons include:
Once your account ends, your right to use the Services stops at once. You may not sign up again under any name. We may take any legal action we see fit.
We will try our best to keep the Services running and will give at least 30 days' notice before major changes that affect how things work. This notice rule does not apply to urgent security fixes, force majeure, or changes the law requires.
We may change, pause, or shut down the Services at any time with at least 30 days' notice. We are not liable for any downtime, delay, or error. If you are unhappy, your only fix is to stop using the Services.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THIS INCLUDES WARRANTIES OF FITNESS FOR A PURPOSE, TITLE, AND NON-BREACH.
WE DO NOT PROMISE THE SERVICES WILL BE ALWAYS ON, SECURE, ERROR-FREE, OR FREE OF VIRUSES. WE MAKE NO PROMISES ABOUT THE TRUTH, QUALITY, OR FULLNESS OF ANY CONTENT, AI REPLIES, OR INFO FROM THE SERVICES.
AI-MADE REVIEW REPLIES AND OTHER AUTO OUTPUTS ARE ONLY IDEAS. YOU ALONE MUST CHECK, EDIT, AND APPROVE ALL CONTENT BEFORE IT GOES LIVE OR GETS SENT TO YOUR BUYERS.
YOU AGREE THAT YOU USE THE SERVICES AT YOUR OWN RISK AND TAKE FULL CHARGE OF ALL RISKS TIED TO YOUR USE.
TO THE FULLEST EXTENT THE LAW ALLOWS, XASCEND LLC AND ITS TEAM, STAFF, AGENTS, AND PARTNERS ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, OR PUNITIVE DAMAGES. THIS COVERS LOST PROFITS, LOST DATA, HARM TO YOUR NAME, OR BUSINESS DOWNTIME TIED TO YOUR USE OF THE SERVICES, NO MATTER THE LEGAL THEORY, EVEN IF WE KNEW SUCH HARM MIGHT HAPPEN.
OUR TOTAL LIABILITY FOR ALL CLAIMS TIED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100.00 USD.
SOME REGIONS DO NOT ALLOW THESE LIMITS. IF YOUR LOCAL LAW DOES NOT ALLOW THE FULL LIMIT ABOVE, OUR LIABILITY WILL BE AS SMALL AS YOUR LOCAL LAW PERMITS.
You agree to defend and protect XAscend LLC, its team, staff, agents, and partners from all claims, damages, losses, costs, and legal fees that come from:
We may, at your cost, take full control of the defense of any claim you must cover. You agree to help fully with our defense.
These Terms are ruled by the laws of Wyoming, United States. Conflict of law rules do not apply. The UN Convention on Contracts for the Sale of Goods (CISG) does not apply.
If you are in the EU, these Terms do not take away any consumer rights your home country gives you by law.
Before starting any legal action, you agree to email us at support@praising.ai with a written account of the issue. We will try in good faith to sort it out within 30 days.
If that does not work, the dispute will go to binding arbitration run by the American Arbitration Association (“AAA”) under its rules. The seat will be Sheridan, Wyoming, or a place both sides agree on. Either side may choose to do it online.
You agree that:
Either side may ask a court to stop serious harm while waiting for arbitration. IP breach claims may go to court.
If arbitration is not an option, you agree that the state and federal courts in Sheridan County, Wyoming have sole power to hear the case.
By using the Services, you agree to get emails, alerts, and in-app messages from us. You agree that all deals, notices, and info sent this way meet any legal need for written notice.
You agree to the use of e-signatures, e-contracts, and e-records tied to your use of the Services.
We store some data you send through the Services to keep things running. We do routine backups, but you must keep your own copies too. We are not liable for any data loss or access issues.
These Terms, our Privacy Policy, and any other policies make up the full deal between you and XAscend LLC for the Services.
To contact us regarding these Terms or the Services:
XAscend LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@praising.ai