Legal
Last Updated: March 14, 2026
These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“you,” “your,” “User,” or “Customer”), whether personally or on behalf of an entity, and XAscend LLC (“Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Wyoming, United States, with its principal office at 30 N Gould St Ste R, Sheridan, WY 82801.
We operate the website https://www.praising.ai (the “Site”) and all related products, services, software, applications, and platforms that reference or link to these Terms (collectively, the “Services” or “Platform”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, including our Acceptable Use Policy at https://www.praising.ai/aup, which is incorporated by reference. If you do not agree to these Terms, you must immediately discontinue all use of the Services.
We reserve the right to modify these Terms at any time. Changes will be reflected by updating the “Last Updated” date above. Your continued use of the Services after any modification constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
The Services are intended solely for individuals who are at least 18 years of age. By using the Services, you represent and warrant that you meet this age requirement. Persons under 18 are strictly prohibited from using the Services.
You may contact us by email at support@praising.ai or by mail at XAscend LLC, 30 N Gould St Ste R, Sheridan, WY 82801.
Praising.ai is a software-as-a-service (“SaaS”) platform that helps businesses manage and grow their online reputation. The Platform provides tools for:
The Services are provided for general commercial use and are not designed or customized for compliance with industry-specific regulations, including but not limited to the Health Insurance Portability and Accountability Act (“HIPAA”), the Gramm-Leach-Bliley Act (“GLBA”), the Federal Information Security Modernization Act (“FISMA”), or similar regulatory frameworks.
You acknowledge and agree that:
Depending on your subscription plan, you may have the option to remove or hide Praising.ai branding from customer-facing elements of the Platform. This feature is available only on eligible paid plans and does not constitute a white-label license or transfer of any intellectual property rights.
We are the sole owner or authorized licensee of all intellectual property rights in and to the Services, including all source code, databases, software, website designs, audio, video, text, photographs, graphics, and other materials (collectively, the “Content”), as well as all trademarks, service marks, trade names, and logos (the “Marks”). All rights are reserved unless expressly granted herein.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and to download or print a reasonable portion of the Content solely for your internal business purposes.
You may not:
Any unauthorized use constitutes a material breach of these Terms and will result in the immediate termination of your license.
“Submissions” means any feedback, suggestions, ideas, comments, or other information you voluntarily provide to us regarding the Services. By providing Submissions, you agree that all intellectual property rights therein are automatically assigned to XAscend LLC without compensation. We may use, reproduce, modify, and distribute Submissions for any lawful purpose without restriction. To the maximum extent permitted by law, you waive all moral rights in your Submissions.
By using the Services, you represent, warrant, and agree that:
If any of the foregoing representations are false, misleading, or inaccurate, we reserve the right to immediately suspend or terminate your account and refuse any current or future use of the Services without liability.
To access certain features, you must register and create an account. By doing so, you agree that:
Praising.ai offers the following plan types:
All paid plans include a 7-day free trial as described in Section 6.
All payments are processed through Stripe, Inc. (“Stripe”), our third-party payment processor. By subscribing to a paid plan, you agree to the following:
Stripe's own terms of service and privacy policy govern the processing of your payment information. We do not store your full credit card or bank account details. You acknowledge that Stripe may independently take actions regarding your payment method, including holding funds, declining transactions, or suspending payment processing, and that we are not responsible for any actions taken by Stripe in accordance with their own policies and terms.
The Platform offers SMS outreach features. SMS messages are delivered through third-party telecommunications providers. When you purchase SMS credits:
All prices are exclusive of applicable taxes. You are responsible for all applicable sales tax, use tax, VAT, or similar taxes as required by law.
We reserve the right to correct any errors or mistakes in pricing even after payment has been requested or received.
Failure to pay fees when due may result in suspension or termination of your account. We are not responsible for any loss of data or access resulting from suspension or termination due to non-payment.
All paid subscription plans include a 7-day free trial. During the trial period, you will have access to the features of the selected paid plan at no charge. At the end of the 7-day trial:
The Forever Free Plan provides access to a limited set of features at no cost for an indefinite period. We reserve the right to modify, limit, or discontinue the Free Plan at any time with reasonable notice. Free Plan users are subject to all provisions of these Terms.
All paid subscription purchases (monthly or annual) are eligible for a refund within 7 calendar days of the initial payment date. To request a refund, email support@praising.ai within this window. Refunds are issued to the original payment method used at checkout.
After the 7-day refund window, all payments are final and non-refundable. This applies to both initial payments and renewal payments.
Subscriptions renew automatically. If you do not cancel before the renewal date, the payment will be processed and your subscription will extend for another billing cycle. Renewal payments are final and non-refundable, as the service for the upcoming period is considered delivered upon renewal.
Your purchase does not guarantee any specific results, revenue, or business outcomes. Success depends on your own efforts, execution, and use of the Platform. Dissatisfaction with business performance beyond the refund period does not qualify for a refund.
By purchasing a subscription, you agree to resolve all payment disputes directly with us at support@praising.ai before initiating any chargeback or dispute with your bank, card issuer, or payment provider.
If a chargeback is filed in violation of this section, we will provide proof of delivery and fulfillment to the payment processor, which may include:
Fraudulent chargebacks may result in immediate account termination and pursuit of damages.
The Platform provides SMS, email, and other messaging features to help you communicate with your existing customers. Your use of these features is subject to our Acceptable Use Policy (AUP), available at https://www.praising.ai/aup, which is incorporated into these Terms by reference.
YOU MAY ONLY SEND MESSAGES THROUGH THE PLATFORM TO INDIVIDUALS WHO HAVE A PRIOR EXISTING BUSINESS RELATIONSHIP WITH YOU AND/OR WHO HAVE PROVIDED EXPRESS CONSENT TO RECEIVE COMMUNICATIONS FROM YOUR BUSINESS. COLD SMS, COLD EMAIL, COLD WHATSAPP, AND ALL FORMS OF UNSOLICITED MESSAGING ARE STRICTLY PROHIBITED.
You are solely responsible for:
Without limiting the AUP, you may not use the Platform to:
We maintain a zero-tolerance policy for spam and unsolicited messaging. Violations will result in immediate account termination without notice, warning, or refund. You agree that any such termination is justified and waive any claim for refund or damages arising from such termination.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS XASCEND LLC FROM ANY AND ALL CLAIMS, FINES, PENALTIES, DAMAGES, AND EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING FROM YOUR USE OF THE MESSAGING FEATURES, INCLUDING TCPA STATUTORY DAMAGES (UP TO $1,500 PER MESSAGE), CAN-SPAM PENALTIES, CARRIER FINES, AND ANY THIRD-PARTY CLAIMS. THIS OBLIGATION SURVIVES TERMINATION OF YOUR ACCOUNT.
You may only use the Services for purposes expressly authorized by these Terms. You agree not to:
We reserve the right to investigate violations, suspend or terminate accounts, and cooperate with law enforcement.
The Services may allow you to create, upload, submit, or display content, including but not limited to review responses, survey templates, email and SMS messages, and other materials (“Contributions”). By making Contributions available, you represent and warrant that:
Violation of this section may result in suspension or termination of your account and removal of your Contributions.
By submitting Contributions, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual, and irrevocable license to host, store, use, reproduce, distribute, display, perform, publish, adapt, modify, and create derivative works of your Contributions for the purpose of operating, improving, and providing the Services.
You retain ownership of your Contributions, subject to the license granted above. We are not liable for any content contained in your Contributions, and you bear full responsibility for any claims arising therefrom.
The Services may integrate with or contain links to third-party websites, services, or content (“Third-Party Services”), including but not limited to Google, Facebook, Stripe, and SMS delivery providers. You acknowledge and agree that:
You release and hold us harmless from any claims arising from your use of Third-Party Services.
We reserve the right to:
Your use of the Services is subject to our Privacy Policy, available at https://www.praising.ai/privacy. By using the Services, you consent to the collection, use, and processing of your information as described therein. Our Privacy Policy is incorporated by reference into these Terms.
These Terms remain in effect for as long as you use the Services.
You may cancel your subscription at any time through your account settings or by contacting us at support@praising.ai. Cancellation will take effect at the end of your current billing cycle. No refunds are provided for partial billing periods, except as stated in Section 7.
Except in cases of material breach (including fraud or illegal use), we will not suspend or terminate your access without providing at least 30 days' prior written notice. If we terminate or materially change the Services in a way that negatively affects core functionality (other than for your breach), we will use commercially reasonable efforts to provide you with a reasonable period to export your data before access is revoked.
We may immediately suspend or terminate access without notice if we reasonably determine you have committed a material breach that is not curable or is not cured within a reasonable period. Grounds include but are not limited to:
Upon termination, your right to access and use the Services ceases immediately. You are prohibited from registering a new account under any name. We reserve the right to pursue all available legal remedies.
We will use commercially reasonable efforts to maintain service availability and will provide at least 30 days' prior notice of planned major changes that materially affect functionality. This notice obligation does not apply to emergency security fixes, force majeure events, or changes required by law.
We reserve the right to modify, suspend, or discontinue the Services at any time with at least 30 days' notice. We are not liable for any interruption, delay, or error in the Services. Your sole remedy for dissatisfaction is to discontinue use.
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, AI-GENERATED RESPONSES, OR INFORMATION PROVIDED THROUGH THE SERVICES.
AI-GENERATED REVIEW RESPONSES AND OTHER AUTOMATED OUTPUTS ARE PROVIDED AS SUGGESTIONS ONLY. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND APPROVING ALL CONTENT BEFORE IT IS PUBLISHED OR SENT TO YOUR CUSTOMERS.
YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND YOU ASSUME FULL RESPONSIBILITY FOR ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, XASCEND LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, DAMAGE TO REPUTATION, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF APPLICABLE LAW DOES NOT PERMIT THE FULL EXCLUSION OR LIMITATION ABOVE, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless XAscend LLC, its members, managers, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate fully with our defense of any such claim.
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
For users located in the European Union, nothing in these Terms shall deprive you of mandatory consumer protections afforded by the laws of your country of residence.
Before initiating any formal proceedings, you agree to contact us at support@praising.ai with a written description of your dispute. We will attempt in good faith to resolve the matter within thirty (30) days.
If informal resolution fails, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The seat of arbitration shall be Sheridan, Wyoming, or such other location as the parties may agree. The arbitration may be conducted virtually at the election of either party.
You agree that:
Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims relating to intellectual property infringement may be brought in court.
To the extent arbitration is not available or enforceable, you consent to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming.
By using the Services, you consent to receive electronic communications from us, including emails, platform notifications, and in-app messages. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement for written communication.
You consent to the use of electronic signatures, contracts, and records in connection with your use of the Services.
We maintain certain data you transmit through the Services for operational purposes. While we perform routine backups, you are solely responsible for maintaining your own backups. We are not liable for any loss, corruption, or inaccessibility of your data.
These Terms, together with our Privacy Policy and any applicable policies, constitute the entire agreement between you and XAscend LLC regarding the Services.
To contact us regarding these Terms or the Services:
XAscend LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@praising.ai