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We're here to help
Have a question about Praising.ai? Need help getting set up? Send us a message and we'll get back to you within one business day.
Common reasons to reach out
Getting started
Need help linking your Google Business Profile or starting your first review campaign? We walk you through it step by step.
Technical questions
Have a question about API access, platform links, or how a feature works? Our team knows the product inside out.
Billing and plans
Want to upgrade, update payment info, or ask about volume pricing? We help you find the right fit.
Send us a message
We reply within one business day. For urgent issues, email support@praising.ai directly.
Quick links
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Common questions
At Praising.ai, support is part of the product — not an add-on. Every message goes straight to our team. No chatbots. No ticket queues. If you need help fast, email support@praising.ai with a short note on your issue.
How fast do you respond?
We respond to all support emails within one business day. Most replies go out within a few hours during business hours (Monday–Friday, 9am–6pm SGT).
Do you offer onboarding calls?
We keep onboarding in chat — it's faster than scheduling a call and you get a written record of every step. Message us after signing up and we'll walk you through setup, and the in-app checklist plus help center guides cover the rest at your own pace.
Can I request a demo before buying?
Absolutely. Send us a message and we will show you how Praising.ai works for your specific type of business.
What if I have a technical problem?
Email support@praising.ai with a description of the issue and your account email. If there is a platform outage, check our status page first.
Is there a self-service help center?
Yes. Our Help Center at help.praising.ai covers every feature — from linking your Google Business Profile to setting up auto review request flows. Most common questions have step-by-step guides ready to go. It is worth checking there first for a faster answer.
What information should I include in my message?
The more detail you share, the faster we can help. Include your account email and a short note on what you were trying to do. Add any error messages you saw. Screenshots help if something looks off on screen. For billing questions, your invoice number lets us pull up your account fast.
Can I contact you about agency or multi-location pricing?
Yes. One subscription covers a business: Growth includes up to 3 locations and Pro up to 10. Agencies, local SEO consultants, and multi-location brands use Praising, with each client business on its own plan. Running more than 10 locations? Mention it in your message.
Do you serve businesses outside Asia-Pacific?
Yes. Praising.ai works wherever Google Business Profiles are live — across North America, Europe, Australia, and beyond. We reply in English and cover every time zone during our Monday-to-Friday hours.
What review platforms does Praising.ai support?
Praising.ai imports your Google and Trustpilot reviews into one inbox, with an alert for each new one, so you never miss a new rating or a chance to reply. Yelp, Facebook, Tripadvisor, BBB, Capterra, and 14 more sites are linked from the same dashboard, one click away.
Do I need technical skills to get started?
No. Praising.ai is built for business owners and managers, not developers. Setup takes less than ten minutes. Connect your Google Business Profile, import your contacts, and start your first review campaign. No code to write. No links to set up by hand. No tech skills needed.
Does Praising.ai work for multi-location businesses?
Yes. One subscription covers your business: Growth includes up to 3 locations and Pro up to 10. You can send review requests, watch incoming reviews, and track star ratings for each location on its own. Agencies run each client business on its own plan; for more than 10 locations, mention it in your message.
How does the review request campaign work?
First, connect your Google Business Profile and upload your contact list. Praising.ai then sends timed email requests asking buyers to share their experience, and on paid plans you can text them by hand. Each buyer can leave a public review on your Google page or send you a private message instead. Most shops see new reviews within 48 hours of going live.
About Praising.ai
Praising.ai is a review and reputation platform built for local shops, agencies, and multi-location brands. It helps you collect more Google reviews through auto email campaigns and texts sent by hand. Respond to new reviews with AI-drafted reply tips. Show your best testimonials on your site to build trust before a visitor ever contacts you.
We built Praising.ai around one simple idea. The gap between a shop that leads local search and one that doesn't is rarely product quality. It is review volume, freshness, and response rate. Shops that run auto review campaigns see their Google star rating climb within weeks — just by asking buyers at the right time in the right way.
Praising.ai works wherever Google Business Profiles are live — across the US, UK, Canada, Australia, Singapore, and beyond. All plans are month-to-month with no long contracts. Core starts at $19/mo, Growth at $29, and Pro at $49. Every paid plan has a 14-day free trial, and Forever Free costs nothing, so you can test it with real buyers before you commit.
Not sure if Praising.ai is the right fit? The contact form above is the fastest way to get an honest answer. We look at your setup and tell you what to expect — no sales script, no pressure.