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We're here to help
Have a question about Praising.ai? Need help getting set up? Send us a message and we'll get back to you within one business day.
Common reasons to reach out
Getting started
Need help linking your Google Business Profile or starting your first review campaign? We walk you through it step by step.
Technical questions
Have a question about API access, platform links, or how a feature works? Our team knows the product inside out.
Billing and plans
Want to upgrade, update payment info, or ask about volume pricing? We help you find the right fit.
Send us a message
We reply within one business day. For urgent issues, email support@praising.ai directly.
Quick links
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Common questions
At Praising.ai, support is part of the product — not an add-on. Every message goes straight to our team. No chatbots. No ticket queues. If you need help fast, email support@praising.ai with a short note on your issue.
How fast do you respond?
We respond to all support emails within one business day. Most replies go out within a few hours during business hours (Monday–Friday, 9am–6pm SGT).
Do you offer onboarding calls?
Yes. Growth and Pro plan customers can book a 30-minute onboarding call to get set up quickly. Reach out after signing up and we will arrange it.
Can I request a demo before buying?
Absolutely. Send us a message and we will show you how Praising.ai works for your specific type of business.
What if I have a technical problem?
Email support@praising.ai with a description of the issue and your account email. If there is a platform outage, check our status page first.
Is there a self-service help center?
Yes. Our Help Center at help.praising.ai covers every feature — from linking your Google Business Profile to setting up auto review request flows. Most common questions have step-by-step guides ready to go. It is worth checking there first for a faster answer.
What information should I include in my message?
The more detail you share, the faster we can help. Include your account email and a short note on what you were trying to do. Add any error messages you saw. Screenshots help if something looks off on screen. For billing questions, your invoice number lets us pull up your account fast.
Can I contact you about agency or multi-location pricing?
Yes. If you run reviews for multiple clients or operate across several locations, mention it in your message. We work with agencies, local SEO consultants, and multi-location brands. We can discuss pricing that fits your setup.
Do you serve businesses outside Asia-Pacific?
Yes. Praising.ai works wherever Google Business Profiles are live — across North America, Europe, Australia, and beyond. We reply in English and cover every time zone during our Monday-to-Friday hours.
What review platforms does Praising.ai support?
Praising.ai tracks reviews on 20+ platforms, with deep support for Google Business Profiles. Other platforms include Yelp, Facebook, Tripadvisor, Trustpilot, BBB, Healthgrades, Capterra, and more. All reviews show up in one dashboard so you never miss a new rating or a chance to reply.
Do I need technical skills to get started?
No. Praising.ai is built for business owners and managers, not developers. Setup takes less than ten minutes. Connect your Google Business Profile, import your contacts, and start your first review campaign. No code to write. No links to set up by hand. No tech skills needed.
Does Praising.ai work for multi-location businesses?
Yes. Growth and Pro plans support multiple locations under one account. You can send review requests, watch incoming reviews, and track star ratings for each location on its own. If you run several spots or handle reviews for multiple clients, mention it in your message. We can discuss pricing that fits.
How does the review request campaign work?
First, connect your Google Business Profile and upload your contact list. Praising.ai then sends timed email or SMS requests asking buyers to share their experience. Happy buyers go straight to your Google review page. Less-happy buyers get a private feedback form instead. Most shops see new reviews within 48 hours of going live.
About Praising.ai
Praising.ai is a review and reputation platform built for local shops, agencies, and multi-location brands. It helps you collect more Google reviews through auto email and SMS campaigns. Respond to new reviews with AI-drafted reply tips. Show your best testimonials on your site to build trust before a visitor ever contacts you.
We built Praising.ai around one simple idea. The gap between a shop that leads local search and one that doesn't is rarely product quality. It is review volume, freshness, and response rate. Shops that run auto review campaigns see their Google star rating climb within weeks — just by asking buyers at the right time in the right way.
Praising.ai works wherever Google Business Profiles are live — across the US, UK, Canada, Australia, Singapore, and beyond. All plans are month-to-month with no long contracts. Core starts at $19/mo, Growth at $29, and Pro at $49. Every plan has a 7-day free trial so you can test it with real buyers before you commit.
Not sure if Praising.ai is the right fit? The contact form above is the fastest way to get an honest answer. We look at your setup and tell you what to expect — no sales script, no pressure.