Hotels
Turn guest stays into 5-star reviews
Travelers compare hotel reviews on TripAdvisor, Booking.com, and Google before they book. Praising.ai helps hotels get more positive reviews, reply to every guest with AI, and run their name across all travel sites from one place.
81%
of travelers always read reviews before booking
3.9★
minimum rating travelers consider acceptable
12%
more reviews when hotels respond to existing ones
$5K+
monthly revenue impact of a 0.1 rating improvement
The challenge
Why hotels struggle with online reviews
Every unanswered review costs you bookings
Hotels that reply to reviews earn 12% more reviews and get more bookings. When a guest shares their stay and hears nothing back, future travelers notice. Bad reviews with no reply are the worst — people assume the gripe is true.
Reviews span too many travel platforms
Booking.com, TripAdvisor, Expedia, Google, Hotels.com, Airbnb, Facebook — your hotel has reviews all over. Each site has its own login and reply flow. Keeping up is a full-time job most hotels can't staff.
OTAs control your reputation
Booking.com and Expedia weigh review scores heavily in how they rank hotels. A 0.1 drop in your score can push you down in results and cost thousands in lost bookings. Staying on top of reviews directly shapes your OTA ranking.
Platforms we monitor for hotels
How it works
Everything your hotel needs for review management
Post-checkout review requests
Send review requests to guests after checkout by email or SMS — auto. Time them for when the stay is still fresh, usually 24-48 hours after they leave. Point guests to the site where you need reviews most.
AI responses for every guest review
Praising.ai writes a warm, personal reply to every review. It thanks guests for kind words and handles concerns calmly in bad reviews. The AI adapts to your hotel's voice — boutique inn or family resort.
All travel platforms, one dashboard
See reviews from TripAdvisor, Booking.com, Expedia, Google, Airbnb, and more in one dashboard. Spot new reviews right away, track your rating trends, and never miss guest feedback.
Negative review rapid response
Get instant alerts for low-rating reviews. AI writes a reply in seconds — noting the concern, saying sorry when needed, and offering to make it right. Quick, polished replies show future guests you take their comfort seriously.
Review widgets for direct bookings
Show guest reviews on your hotel site to push direct bookings. Travelers who see real feedback are more likely to book straight with you — cutting OTA fees and building trust.
Competitive review intelligence
See how your reviews and ratings stack up against nearby hotels. Find out what guests love and dislike about your rivals. Use what you learn to improve your guest experience and your scores.
Built for every type of hotel
Boutique hotels & B&Bs
Personal touches define your guest feel, but you don't have the staff to run reviews. AI writes replies that feel warm and caring — matching the tone that defines your place.
Hotel groups & chains
Keep review quality steady at every property. Compare ratings across locations, catch any that slip, and keep your brand voice the same no matter which hotel a guest reviews.
Vacation rentals & serviced apartments
Reviews on Airbnb and VRBO are key for vacation rentals. Praising.ai watches these sites plus Google and TripAdvisor — helping you keep superhost status and high search ranking.
“Managing reviews across Booking.com, TripAdvisor, and Google used to take our front desk manager 2 hours daily. Now it takes 15 minutes. Our TripAdvisor ranking improved from #12 to #5 in our city.”
Elena Vasquez
GM, Harbor View Hotel
Frequently asked questions
Does Praising.ai integrate with hotel PMS systems?
Praising.ai can work with your property management system to send review requests after checkout. You can also upload guest contacts by hand or via CSV. More PMS hookups are on our roadmap.
Can it monitor Booking.com and TripAdvisor reviews?
Yes. Praising.ai watches reviews on 20+ sites including Booking.com, TripAdvisor, Expedia, Hotels.com, Google, Airbnb, Facebook, and Yelp — all from one dashboard.
How does the AI handle a complaint about a specific room or staff member?
The AI notes the guest's concern without being defensive. It says sorry and offers a way forward — like asking the guest to contact the hotel directly. It never names staff or makes promises you can't keep. You can always edit before posting.
Will responding to reviews improve my OTA ranking?
Yes. Sites like Booking.com and TripAdvisor factor reply rates into how they rank hotels. Hotels that reply often rank higher in search results and get more booking requests.
How much does it cost per hotel property?
Plans start at $19/mo per location. The Growth plan ($29/mo) adds AI responses and automations — most popular for hotels. No contracts, 7-day free trial.
Can I manage multiple properties from one account?
Yes. Each property gets its own review tracking, but you run everything from one dashboard. Compare ratings across properties and keep reply quality steady.
Ready to grow your hotel's reputation?
Join thousands of businesses using Praising.ai. Start your free trial — plans from $19/mo, no contracts.
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