Healthcare Practices
Build patient trust with better online reviews
Patients research providers before they book. Praising.ai helps your practice get more reviews, reply to feedback with AI, and build a strong online name — all while staying HIPAA safe.
84%
of patients read online reviews before choosing a provider
5.2x
more likely to book with practices rated 4+ stars
73%
increase in positive reviews with automated requests
28%
boost in new patient appointments
The challenge
Why healthcare practices struggle with online reviews
Satisfied patients don't leave reviews
Most patients leave your office happy but never think to write a review. Those who had a bad time are quick to post online. This skews your ratings and gives new patients the wrong picture.
Review responses must stay HIPAA compliant
You can't just write what you want in a review reply. Privacy laws require care. Without clear rules, replying to patient reviews takes time and feels risky. One wrong word can cause real trouble.
Low ratings cost you new patients
People look up doctors and clinics online before they book. A low star rating — or too few reviews — sends them to a rival. Practices with better reviews fill their slots faster, even when the care is the same.
Platforms we monitor for healthcare practices
How it works
Everything your healthcare practice needs for review management
HIPAA-safe review requests
After each visit, Praising.ai sends a review request by SMS or email. Messages ask for general feedback only — no health details or records are ever named or stored.
All review sites in one place
See reviews from Healthgrades, Vitals, WebMD, Zocdoc, and 20+ other sites in one dashboard. You see every new review the moment it goes live — no more checking each site.
AI responses that protect patient privacy
Our AI writes a reply to every review. Good reviews get a warm thank-you. Bad ones get a calm, pro reply. All replies follow privacy rules — your team edits and approves before anything goes live.
Patient feedback trends
See trends in your feedback over time. Find which parts of the patient feel people like most — and where you can do better. Use real data to make care changes patients notice.
Review tracking by provider
See ratings and reviews for each doctor in your practice. Compare scores across providers. Use the data to help staff grow and show top performers what patients say.
Catch unhappy patients before they post
When a patient isn't happy, Praising.ai sends them to a private form first. You get a chance to fix the issue before it turns into a one-star review. Most upset patients just want to feel heard.
Built for every type of healthcare practice
Primary care practices
Bring in new patients and keep the ones you have by looking great online. Review requests go out after each visit. Your team spends less time on reviews and more on care.
Specialist medical practices
Patients looking for a specialist want proof of good results. Praising.ai helps you collect reviews that show what you do best — so more patients pick you over nearby rivals.
Multi-provider medical groups
Run all your providers and locations from one dashboard. Compare ratings across the group, keep AI replies on-brand, and make sure every office builds a strong local name.
“Our patient satisfaction scores improved dramatically, and we're seeing 40% more new patient inquiries. The HIPAA compliance features give us complete peace of mind.”
Dr. Jennifer Martinez
Medical Director, Valley Family Health
Frequently asked questions
How do you make review requests HIPAA compliant?
Every message asks for general feedback only. We never name treatments, diagnoses, visit types, or any health details. No protected health data is stored in our system.
Can I create different review request templates for different appointment types?
Yes. Build separate templates for routine visits, procedures, follow-ups, and new patient consults. Each template stays fully compliant.
What if a patient mentions medical details in their review?
Our AI writes a reply that thanks the patient warmly but never names or discusses any medical details. Patient privacy stays fully safe.
Does this connect with EHR systems like Epic or Cerner?
Yes. We work with Epic, Cerner, Allscripts, eClinicalWorks, and 30+ other EHR systems. Review requests go out after each visit is logged.
How do you handle negative reviews about medical outcomes?
Our AI writes a calm, pro reply. It notes the patient's concern and asks them to talk offline — without admitting fault or discussing health outcomes.
Can I track reviews for each doctor in my practice?
Yes. Each provider gets their own review dashboard. You can also see the full practice view with all data in one place.
Ready to grow your healthcare practice's reputation?
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