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Review Collection Automation

Automate Collecting Customer Reviews

Stop chasing customers for reviews. Praising.ai automatically sends personalised review requests after every interaction — via email, SMS, WhatsApp, or QR code — and gets you 3–5× more reviews without any manual work.

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3–5×
More reviews vs manual outreach
< 10 min
Setup time, no IT help needed
20+
Review platforms supported
96%
Customer reach rate across channels

Four Ways to Automate Your Review Collection

Praising.ai reaches customers on every channel — so you capture reviews from buyers who prefer email, text, chat, or a quick scan.

Most popular

Email Campaigns

Send branded review request emails triggered by customer interactions — checkout, appointment completion, delivery. Custom subject lines, automatic follow-ups, and unsubscribe handling built in.

32% avg open rate

SMS Review Requests

Text messages land where email doesn't. Praising.ai sends a short, personal SMS with a one-tap review link. Open rates for SMS sit around 98% — hard to beat for time-sensitive requests.

98% open rate
Growing fast

WhatsApp Requests

Reach customers on the app they actually use. WhatsApp review requests feel personal, not automated — and that converts. Available wherever WhatsApp Business is accessible.

2× reply rate vs email

QR Code Collection

Generate a custom QR code linked to your review flow. Print it on receipts, table tents, packaging, or your front door. One scan, one tap, done. No app required for the customer.

Works offline too

How Automated Review Collection Works

From first connection to your first new review — here's what happens inside Praising.ai.

01

Connect your systems

Link Praising.ai to your POS, booking software, CRM, or ecommerce store. Or use manual uploads and the webhook API if you prefer to control the trigger yourself. Setup takes under 10 minutes.

02

Set your triggers

Define when a review request fires: after a purchase, appointment, service call, or delivery. Set timing rules — send 1 hour after checkout, 24 hours after service, or on a custom delay. Praising.ai handles the rest.

03

Personalise the request

Add the customer's name, the service they received, and your brand tone to every message. Personalised requests convert significantly better than generic blasts. Praising.ai fills in the details automatically.

04

Watch reviews come in

Customers get a short, friendly request. They tap one link and leave a review on the platform you chose. Track campaign performance in real time across email, SMS, WhatsApp, and QR in a single dashboard.

How Praising.ai Compares to Other Review Tools

When it comes to automating review collection, not all platforms are equal on price or channel coverage.

PlatformPriceChannelsAI ResponsesNo Contract
Praising.ai← Top pick$19/moEmail, SMS, WhatsApp, QR
Birdeye$299+/moEmail, SMSAdd-on—
Podium$399+/moSMS, webchatLimited—
NiceJob$75+/moEmail, SMS—

Questions About Automating Review Collection

How long before I start seeing more reviews?
Most businesses see the first automated reviews within 24–48 hours of launching their first campaign. The pace depends on your transaction volume — a busy restaurant might collect 20+ reviews in a week, while a low-volume service business might see 5–10. The key improvement is consistency: every customer gets a request, which isn't the case with manual outreach.
What if a customer leaves a negative review?
Praising.ai's smart routing can send unsatisfied customers to a private feedback form instead of a public review platform — you collect their feedback directly and have a chance to resolve the issue. This is optional and fully within Google's terms of service. When enabled, it improves your public rating while still gathering honest feedback.
Will automated requests feel spammy to customers?
Not when they're done right. Praising.ai sends one request per transaction, at the right timing, using the customer's name and context from the interaction. Customers who just had a good experience genuinely want to leave a review — they just need a simple prompt. The one-tap link removes all friction.
Can I pause or stop campaigns at any time?
Yes. You can pause, edit, or stop any campaign from the Praising.ai dashboard with one click. There's no minimum campaign duration, and pausing doesn't affect your subscription.

Start Collecting Reviews on Autopilot

Praising.ai automates your entire review collection process — email, SMS, WhatsApp, and QR codes — for $19/mo. No contracts, no coding, no onboarding calls.

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