Hotels & Hospitality

Review Management Software for Hotels

Monitor TripAdvisor, Booking.com, Google, Expedia, and 16+ more platforms from one dashboard. Collect post-stay reviews automatically and respond to every guest within minutes.

Start Free TrialHotels Industry Guide
20+
Hospitality platforms supported
93%
Of travellers read hotel reviews
2 min
Average review response time
0.4★
Typical rating lift in 6 months

Every Hospitality Platform. One Dashboard.

Guest reviews are spread across dozens of sites. Praising.ai pulls them all into one place so your front desk and team see everything at a glance.

Google Business ProfileTripAdvisorBooking.comExpediaHotels.comAgodaYelpFacebookTrustpilotOpenTable+10 more platforms

Tools Built for Hotel Operations

All Hospitality Platforms in One Inbox

TripAdvisor, Booking.com, Google, Expedia, Agoda — every guest review from every site lands in one place. No more logging into five portals to check what came in overnight.

  • Real-time alerts for new reviews
  • Filter by site, rating, or date
  • Bulk replies for multi-property groups
  • Mobile app for on-the-go replies

AI-Assisted Response Drafts

Replying to every guest review is best practice — but it eats time. Praising.ai writes a polished, personal draft in seconds. Review it, tweak it, post it.

  • Tone-matched drafts (friendly, formal, or caring)
  • Each reply references what the guest said
  • One-click post to any platform
  • Template library for common cases

Post-Stay Review Collection

Get guest reviews while the stay is still fresh. An auto SMS or email goes out after checkout with a direct link to Google or TripAdvisor.

  • Auto sequences after checkout
  • Custom timing (1h, 24h, 48h later)
  • Direct links to Google or TripAdvisor
  • Works with PMS exports or manual lists

Reputation Analytics

See your star rating, review count, guest mood, and reply rate across all sites. Spot the themes guests keep raising and fix them fast.

  • Cross-platform rating trends
  • Review volume by source
  • Guest topic breakdown
  • Rival rating benchmarks

Frequently Asked Questions

Which review platforms does Praising.ai support for hotels?

Praising.ai tracks all major travel sites: Google, TripAdvisor, Booking.com, Expedia, Hotels.com, Agoda, Yelp, Facebook, and more — 20+ in total. Every review shows up in one inbox so your team never misses a guest comment.

How does automated review collection work for hotels?

After checkout, Praising.ai sends a review request by SMS or email at a time you pick — usually 2-24 hours later while the stay is fresh. The message has a direct link to Google or TripAdvisor so guests post in seconds. You can edit the wording and plug in your PMS or upload a guest list by hand.

Can Praising.ai help manage reviews for multiple hotel properties?

Yes. Each property gets its own location under one login. GMs see their own inbox and stats. Group-level users view and reply across all properties. This works well for hotel groups, boutique chains, and resort collections.

How do I respond to a bad TripAdvisor or Booking.com review?

When a bad review comes in, Praising.ai alerts you right away and drafts a reply. The draft owns the issue, says sorry where needed, and invites the guest to follow up — in line with best practices. Review, tweak, and post from Praising.ai. No need to log into TripAdvisor or Booking.com.

Does a higher hotel rating actually drive more bookings?

Yes. Cornell and OTA data show that a 1-point jump in review score lets a hotel raise its nightly rate by 11% with no booking loss. Even small gains — say from 4.1 to 4.5 stars — lift click rates on booking sites where guests sort by rating.

Improve Your Hotel's Rating Today

Start collecting more guest reviews and responding to every comment across all platforms. Setup takes under 10 minutes.

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Related Pages

Hotels Industry PageHotel Review Management GuideReview Management for Small BusinessIntegrationsFeatures OverviewPricing Plans