The best hotel review management software brings your Google and Trustpilot reviews into one dashboard, with TripAdvisor, Booking.com, Expedia, and 16 more sites linked. Collect post-stay guest reviews automatically and answer every review with an AI reply draft you approve.
The best hotel review management software handles three jobs that eat a front-desk team's time: tracking guest reviews across every booking site, replying before a bad review sits unanswered for days, and collecting new reviews from recent guests while their stay is still fresh.
Hotels deal with more review platforms than almost any other business — Google, TripAdvisor, Booking.com, Expedia, Airbnb, Agoda, and more. The right software pulls reviews from Google and Trustpilot into one inbox and links the rest so your team checks one screen instead of eight. AI reply drafts cut response time from days to minutes, and automated post-checkout emails keep new reviews flowing.
Look for a platform that supports multiple properties on one subscription, offers tone-matched AI drafts your team can review before posting, and shows rating trends over time so you can connect review management to revenue. Praising.ai does all three, starting at $19/month for one property.
Guest reviews are spread across dozens of sites. Praising.ai pulls your Google and Trustpilot reviews into one place and links the rest, so your front desk and team see what matters at a glance.
Google and Trustpilot guest reviews land in one inbox, and your review page links TripAdvisor, Booking.com, Expedia, and Agoda. Less logging into portals to check what came in overnight.
Replying to every guest review is best practice — but it eats time. Praising.ai writes a polished, personal draft in seconds. Review it, tweak it, post it.
Get guest reviews while the stay is still fresh. An auto email goes out after checkout with a link to your review page, which lists Google and TripAdvisor.
See your star rating, review count, guest mood, and reply rate across Google and Trustpilot. Spot the themes guests keep raising and fix them fast.
Praising.ai imports your Google and Trustpilot reviews into one inbox so your team never misses a guest comment there, and links TripAdvisor, Booking.com, Expedia, Agoda, Airbnb, Yelp, Facebook, and 12 more sites — 21 in total. Hotels.com isn't connected yet.
After checkout, Praising.ai emails a review request at a time you pick — usually 2-24 hours later while the stay is fresh — and on paid plans you can text guests by hand. The message links to your review page, which lists Google and TripAdvisor, so guests can post in a minute. You can edit the wording, upload a guest list, or on paid plans send guests in from your PMS through the API.
Yes, up to 3 properties on Growth and up to 10 on Pro. Each property gets its own location under one login. GMs see their own inbox and stats. Group-level users view and reply across all properties. This works well for hotel groups, boutique chains, and resort collections.
TripAdvisor and Booking.com reviews aren't imported into Praising.ai, so you reply to those in each site's own portal: own the issue, say sorry where needed, and invite the guest to follow up — in line with best practices. For Google reviews, Praising.ai emails you about each new one after its daily check, drafts a reply that does exactly that, and lets you post it without leaving Praising.ai.
Yes. Cornell and OTA data show that a 1-point jump in review score lets a hotel raise its nightly rate by 11% with no booking loss. Even small gains — say from 4.1 to 4.5 stars — lift click rates on booking sites where guests sort by rating.
The best hotel review management software brings Google and Trustpilot reviews into one inbox, links TripAdvisor, Booking.com, Expedia, and other travel sites, offers AI reply drafts so your team can respond in minutes instead of days, and automates post-checkout review requests. Look for multi-property support, tone-matched AI drafts, and analytics that track your rating over time. Praising.ai covers all of these from $19/month for one property, with up to 10 properties on one Pro subscription.
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